Repair Policy

Repair Service Mechanism

To request a repair, you may reach us through WhatsApp or our official Instagram account, where our team will assist you directly and recommend the most suitable delivery option.

Once your item is received, our skilled artisans will begin the repair process with care and precision, with an estimated completion time of up to 5 working days.

Lifetime Repair Service

Every Céci creation is crafted to last. To ensure its longevity, each purchase is accompanied by a lifetime repair service covering stitching and hardware components, including zippers, magnets, and other accessories.

Please note that this service does not extend to wear and tear caused by personal use, such as dryness or peeling of leather due to improper care, discoloration of metal fittings, or surface scratches on any part of the product.